Refund policy
At Careatic, we want your dog to look and feel great in every outfit. Because our products are pet apparel (a hygiene-sensitive category), we follow a replacement & exchange-only policy, we do not offer refunds. Please read the terms below before raising a request.
1. Replacement window
You may raise a replacement or exchange request within 7 days of delivery. Requests made after 7 days cannot be processed.
2. Size exchange (doesn't fit)
If the size you ordered doesn't fit your dog, we'll happily arrange an exchange for a different size, subject to:
- Reverse pickup charge of ₹99 per exchange.
- If the new size is priced higher, you pay the price difference plus the ₹99 pickup charge.
Example: Size 28 = ₹1,899. You want Size 30 = ₹1,999. Difference = ₹1,999 − ₹1,899 = ₹100, plus ₹99 pickup = ₹199 payable. - If the new size is priced lower, the difference is issued as store credit (no cash refund).
- Exchange is subject to stock availability in the requested size. If the size is unavailable, we'll offer store credit valid for 6 months.
3. Condition requirements
To be eligible, the item must be returned:
- Unused, unwashed, and undamaged, with no signs of wear, hair, dirt, or odour.
- With all original tags and packaging intact.
Items that fail a quality/hygiene check on arrival at our facility will be sent back to you, and the exchange will not be processed. This requirement does not apply to items reported as defective or wrongly delivered (see Section 4).
4. Damaged, defective, or wrong item received
If your item arrives defective, damaged, or different from what you ordered, we'll replace it free of charge — no price difference and no pickup charge — and Careatic bears the reverse pickup cost. To qualify:
- Raise the request within 48 hours of delivery, and
- Share clear photos/video of the issue (an unboxing video is strongly recommended and helps us process faster).
If an identical replacement is unavailable, you may choose another product of equal value or take store credit.
5. How to raise a request
Contact us within the applicable window with your Order ID and photos of the product:
- Email:
- WhatsApp / Phone: 7400478442
Our team will confirm eligibility and schedule the reverse pickup.
6. Replacement timeline
Once we receive and inspect the returned item, your replacement is dispatched within 3–5 business days. Delivery timelines thereafter are as per standard shipping.
7. Not eligible for replacement/exchange
- Change of mind / no-longer-wanted items.
- Items that are used, washed, soiled, or damaged after delivery.
- Items returned without original tags/packaging or after the 7-day window.
- Products bought during clearance/final-sale promotions (where marked).
